An interview with Cheryl Mee, operations manager
How has eMR changed the way you work within the practice?
Before using eMR we had to do a lot of photocopying and printing out which took a lot of time. We also used recorded delivery which was a cost to the practice.
Depending on the size of the file the whole process could take 1-2hrs. Then the GP needed to go through all the letters to check redactions which was time-consuming. Turn around times weren’t good either as they would often take weeks.
It’s really easy to use, very straight forward, I’ve not needed any additional support. I am taking on a new member of staff soon, so I will be training them to use it too.
How are patients reacting to receiving their records online?
I’ve not had any feedback or queries, which means everything is going well!